Contact Information
Technical Support Forum (monitored daily)
Click here to submit an online support ticket
Click here if your Velocitek is definitely broken
Email: support@velocitek.com
Phone (USA & Canada): 1-800-693-1610
Phone (International): +1-650-362-0499
Phone support is available Monday to Friday
from 9AM to 6PM (18:00) Hawaii Time
The current time in Hawaii (GMT - 10) is:
Corporate HQ Mailing address:
271B Kahiko St.
Paia, HI 96779
USA
Please don't ship returns here; contact us for return instructions.
If You Hate Computers
If you need phone support for Velocitek software and you are uncomfortable using a computer (e.g. you’re not exactly clear on how you would “find the folder called ‘Program Files’ on your C drive and open it”) please try to recruit a computer savvy friend to be on standby to take over the phone from you if the going gets rough.
If You Are a VIP
If you’re polite and patient we will be more than happy to do whatever it takes to make sure that you are satisfied with your Velocitek product. But please understand that we are surf bums in Hawaii and our lack of culture might make it difficult for us to display the grovelling deference that you deserve.
Please Avoid Calling Velocitek If You...
- Have a powerful sense of entitlement on account of your wealth and/or membership in the legal profession.
- Are hoping to save time by calling us instead of watching any of our video tutorials or reading the manual. On the other hand, if you checked out these materials and you are still scratching your head, please, by all means, give us a call.
- Frequently interrupt your phone conversations by yelling commands at your wife, husband, crew or secretary, while keeping the telephone receiver inches from your mouth.
- Are in the process of buying lunch.