Date of Purchase Failure Covered by Warranty Failure not Covered by Warranty
Remedy Velocitek Offers to Dealer Remedy that Velocitek Suggests for End User Remedy Velocitek Offers to Dealer Remedy that Velocitek Suggests for End User
2 years ago or less Free Replacement Free replacement Non-warranty replacement price 30% discount off MAP price
More than 2 years ago Non-warranty replacement price 30% discount off MAP price Non-warranty replacement price 30% discount off MAP price



Product Non-Warranty Replacement
Price (USD)
MAP
(USD / EUR)
ProStart $150 $599 / €499
SpeedPuck $100 $339 / €299
Shift $200 $699 / €599



We deal with Failures Covered by Warranty in the following way:

1. The customer returns the defective product to the dealer who replaces it immediately with a new one from their inventory.

2. The dealer records the serial number of the defective product and the reason why it was returned.

3. When the dealer is ready to place another order, they complete an online Velocitek Wholesale Defect Report with the details of the products they have replaced for their customers. Velocitek will then either request that the defective products be returned to Velocitek or destroyed in field.

4. The dealer ships any of the products that need to be returned back back to Velocitek via Express Airmail (EMS) and notifies Velocitek of the shipping cost.

5. Velocitek ships replacements for the defective products along with the dealer's order. Velocitek also applies a credit equal to the return shipping cost to the dealer's order.


We deal with Failures not Covered by Warranty in the following way:

1. The customer returns the defective product to the dealer who offers the customer a replacement device at a 30% or 50% discount off MAP price (see table above).

2. The dealer records the serial number of the defective product and the reason why it was returned.

3. The dealer completes an online Velocitek Wholesale Defect report with the details of the products they have sold at a discount to their customers. Velocitek will then either request that the defective products be returned to Velocitek or destroyed in field.

4. The dealer ships any of the products that need to be returned back back to Velocitek via Express Airmail (EMS) and notifies Velocitek of the shipping cost.

5. Velocitek adds replacements devices at the specified Non-Warranty Replacement Price for each device owed to the dealer's order. Velocitek also applies a credit equal to the return shipping cost to the dealer's order.